Return & Refund Policy
We want you to feel confident shopping with INURLINE. Please review our return and refund guidelines below before requesting a return or exchange.
Return Eligibility
Our return policy lasts 30 days from the date your order is delivered. To qualify for a return, items must be unused, unopened, and returned in their original packaging and condition.
Proof of purchase or order confirmation may be required to process your return request.
Non Returnable Items
- Gift cards
- Opened or used skincare and personal care products
- Items returned damaged due to misuse or improper handling
- Sale or clearance items
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
Approved refunds will be processed to your original payment method within several business days depending on your financial institution or payment provider.
Late or Missing Refunds
If you have not yet received your refund, please first check your bank account and contact your payment provider or credit card company, as processing times may vary.
If additional assistance is needed, please contact our customer support team through our website contact page.
Exchanges
We only replace items if they arrive damaged, defective, or incorrect. If you believe there is an issue with your order, please contact us with your order details and photos of the item when applicable.
Gift Orders
If an item was purchased as a gift and shipped directly to you, eligible approved returns may receive store credit or a replacement depending on the situation and product availability.
Return Shipping
Customers are generally responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping method for returns, especially for higher value orders, as INURLINE cannot guarantee receipt of returned packages without tracking confirmation.
Questions about returns?
If you need assistance regarding returns, exchanges, or refunds, please contact INURLINE through our website contact page and our team will be happy to assist you.